MTSChart21
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Post by MTSChart21 on Dec 22, 2015 14:38:55 GMT -5
So every time I go to reply to a post or thread, I can only see the writing on the "BBCode" tab and it won't show anything on the "Preview" tab. This just started happening today and I don't know why or how. Please tell me how to fix this!
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MTSChart21
4x Platinum Member
"My Name's Blurryface"
If I can't be close to you, I'll settle for the ghost of you
Joined: October 2015
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Post by MTSChart21 on Dec 22, 2015 15:14:45 GMT -5
???
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LBTrocks
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Post by LBTrocks on Dec 22, 2015 15:40:53 GMT -5
Patience. You only recently posted this. It might have something to do with your internet connection or browser your using, but I'm afraid I can't help you, since I'm not having an issue. Kurt or someone will see and respond to this, but you have to give them time to do so. |
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Kurt
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Post by Kurt on Dec 22, 2015 16:37:21 GMT -5
Will look into this later tonight, but which theme are you using (to find out, go to Profile -> Edit Profile -> Forum Theme)?
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MTSChart21
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Post by MTSChart21 on Dec 22, 2015 18:18:57 GMT -5
Will look into this later tonight, but which theme are you using (to find out, go to Profile -> Edit Profile -> Forum Theme)? I am using Night Vision, but I did test the default and it still didn't work |
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Kurt
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Post by Kurt on Dec 22, 2015 19:07:44 GMT -5
Hmm, it's looking OK for me on Night Vision, Default, and v5 dark, so let's try some other possibilities:
- Do you have any ad or content blockers installed on your browser?
- What OS and/or device (Windows, Mac, Android tablet, iOS on iPad, etc.) and browser (Chrome, Firefox, Safari, IE, etc.) are you using? Does the issue persist if you try a different browser or OS?
- Could you also take a screenshot of the blank Preview tab so I can confirm I know what you're referencing?
- If you want to get really nitty-gritty and you're on one of the first three desktop browsers I mentioned: after switching to the Preview tab, can you right-click inside the text window, click "Inspect" (or "Inspect element" or "Developer tools" or something similar), click the <body> tag, and tell me if your text appears under that? (if that's confusing but you want to try it out, I can take a screenshot of what I'm talking about)
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MTSChart21
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"My Name's Blurryface"
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Post by MTSChart21 on Dec 22, 2015 19:36:56 GMT -5
Hmm, it's looking OK for me on Night Vision, Default, and v5 dark, so let's try some other possibilities: - Do you have any ad or content blockers installed on your browser? - What OS and/or device (Windows, Mac, Android tablet, iOS on iPad, etc.) and browser (Chrome, Firefox, Safari, IE, etc.) are you using? Does the issue persist if you try a different browser or OS? - Could you also take a screenshot of the blank Preview tab so I can confirm I know what you're referencing? - If you want to get really nitty-gritty and you're on one of the first three desktop browsers I mentioned: after switching to the Preview tab, can you right-click inside the text window, click "Inspect" (or "Inspect element" or "Developer tools" or something similar), click the <body> tag, and tell me if your text appears under that? (if that's confusing but you want to try it out, I can take a screenshot of what I'm talking about) - No I don't - Windows 8. Chrome. This same issue has also happened on other browsers (Firefox, Internet Explorer) - I wasn't able to text anything in the <body> tag |
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Kurt
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Post by Kurt on Dec 22, 2015 19:47:04 GMT -5
Tested on Win 8 Chrome and didn't see issues on multiple themes, so I'm guessing that's not the issue either. I'll pass this thread along to ProBoards Support and let you know if they have any additional solutions to offer. I wouldn't be surprised if it's a temporary glitch.
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Kurt
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Post by Kurt on Dec 22, 2015 20:21:05 GMT -5
Two more tests to try courtesy of ProBoards support, MTSChart21: - I tried this one myself and I think it's what you were originally referencing, but: switch to the BBCode tab, type text in, then switch to the Preview tab - does your text appear? - On the page where you're entering text, right-click and select Inspect like you did before, then click the Console tab on the upper-left of that window. Leave it open and reload the page. Does the console show any errors? (I'm seeing one that starts with An error occurred during a document.ready call: TypeError: Cannot read property '_trigger' of undefined, but that doesn't seem to be the cause of the issue since my Preview text is still working.) |
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MTSChart21
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Post by MTSChart21 on Dec 22, 2015 22:30:19 GMT -5
Two more tests to try courtesy of ProBoards support, MTSChart21 : - I tried this one myself and I think it's what you were originally referencing, but: switch to the BBCode tab, type text in, then switch to the Preview tab - does your text appear? - On the page where you're entering text, right-click and select Inspect like you did before, then click the Console tab on the upper-left of that window. Leave it open and reload the page. Does the console show any errors? (I'm seeing one that starts with An error occurred during a document.ready call: TypeError: Cannot read property '_trigger' of undefined, but that doesn't seem to be the cause of the issue since my Preview text is still working.) - nothing shows up in the preview tab - It shows the errors you wrote, but I am not sure if it will get us to the answer |
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Kurt
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Post by Kurt on Dec 22, 2015 22:40:14 GMT -5
OK, thanks for testing - that's at least what I expected (not that it helps much, ha!). Next, can you try opening Chrome incognito (CTRL + Shift + N), signing into Pulse, and trying to post as usual? If that doesn't work, can you try another browser (both normally and in incognito/private browsing mode) and seeing if the issue persists?
(Heading to bed now, but will check and follow-up with support in the morning.)
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MTSChart21
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"My Name's Blurryface"
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Post by MTSChart21 on Dec 23, 2015 14:27:53 GMT -5
OK, thanks for testing - that's at least what I expected (not that it helps much, ha!). Next, can you try opening Chrome incognito (CTRL + Shift + N), signing into Pulse, and trying to post as usual? If that doesn't work, can you try another browser (both normally and in incognito/private browsing mode) and seeing if the issue persists? (Heading to bed now, but will check and follow-up with support in the morning.) I didn't have to do anything and it fixed. All that I did was turn off my pc to go to sleep and then I woke up and the preview tab is normal. |
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Kurt
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Post by Kurt on Dec 23, 2015 14:42:36 GMT -5
OK, thanks for testing - that's at least what I expected (not that it helps much, ha!). Next, can you try opening Chrome incognito (CTRL + Shift + N), signing into Pulse, and trying to post as usual? If that doesn't work, can you try another browser (both normally and in incognito/private browsing mode) and seeing if the issue persists? (Heading to bed now, but will check and follow-up with support in the morning.) I didn't have to do anything and it fixed. All that I did was turn off my pc to go to sleep and then I woke up and the preview tab is normal. My favorite type of bug report is the one that fixes itself!  Thanks for following up - I'll let ProBoards Support know it's all set. |
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